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q&A

HOW CAN I SELECT THE RIGHT  SIZE FOR ME?

 Our Kimel products runs small so please go a size up when ordering. We recommend that you buy your waist trainer according to your waist size, if you do not have enough to take your measurements we advise you to take a size above your usual size.

HOW CAN I TRACK MY ORDERS?

You will be notified by email about the current status of your order. In addition, when the package is on the way, you will receive a shipping confirmation and a tracking number.

WHAT IS THE DELIVERY TIME?

Orders placed on working days before 2 pm will be placed the next working day if the product is in stock. Depending on Bpost, this order will arrive within 2-5 business days in Belgium and 3-8 business days International.

HOW CAN I RETURN MY ORDERS?

If you are not satisfied with a product, it is possible to return it within 14 days after receiving. Another item will be sent out in exchange once we receive your parcel. All shipping costs ares on client's charge 

DOES YOUR PRODUCT INCLUDE VAT?

Yes, VAT is included in the price of the product.

WHERE CAN I KEEP UP WITH KIMEL?

On our both socials Instagram & Facebook. We keep you updated with our new products and all actions taken place on our website. Our dm's are open for all questions.

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